Terms & Conditions

Last updated: June 2026

1. Use of Service

WashQ is a scheduling application designed for shared households to coordinate washing machine usage. By creating an account, joining a house, or using WashQ as a guest, you agree to these Terms & Conditions. The app is intended for personal, non-commercial use within a shared living environment.

2. Accounts & Sign-In

You can create a WashQ account using an email and password, by signing in with Google, or by joining a house as a guest member without a full account. You are responsible for keeping your credentials secure and for any activity that happens under your account or guest session.

3. Houses & House Codes

WashQ organises members into "houses". Each house has a unique house code (for example, WASH-ABCD) that can be shared with housemates so they can join. You agree to:

Only share your house code or QR code with people you actually live with.
Not join a house you have not been invited to.
Respect that house creators and admins can manage members.

4. Bookings & Fair Use

As a WashQ user, you agree to:

Respect other housemates' bookings and scheduled times.
Remove your laundry promptly when your booking ends.
Not create bookings designed to block or disrupt other users' access.
Provide accurate information when creating your account and bookings.

You may hold multiple upcoming bookings at the same time, but they cannot overlap. WashQ is a coordination tool only — we do not control or monitor the physical washing machine.

5. No Guarantees

WashQ helps you schedule washing machine time, but we cannot guarantee machine availability, functionality, or condition. We are not responsible for any issues with the physical washing machine, including breakdowns, damage to clothing, or disputes between housemates.

6. WashQ Pro

WashQ offers an optional paid subscription, WashQ Pro, priced at £5 per month. Pro unlocks features such as recurring bookings, multi-machine support, and an ad-free experience.

Monthly recurring subscription billed at £5 per month.
Auto-renewal each month until you cancel.
Cancel any time through the Stripe customer portal.
Continued access to Pro features until the end of your current billing period after cancellation.
Payments processed securely through Stripe. We do not store card details.
Except where required by law, payments are non-refundable.
A verified email address is required to upgrade to Pro.

7. Advertising (Free Tier)

Users on the free tier may see banner, native, or occasional interstitial ads inside the app. Upgrading to WashQ Pro removes all ads.

8. Notifications

If you opt in, WashQ may send push notifications (booking reminders and household alerts) and display in-app banners while the app is open. You can disable notifications at any time in Settings or your device's system settings.

9. Acceptable Use

You agree not to misuse the app, including attempting to access other users' data, reverse-engineering the service, abusing the feedback channel, or using WashQ for any unlawful purpose. We reserve the right to suspend or terminate accounts that violate these terms.

10. Account Deletion

You can delete your account at any time using the "Delete Account" option in Settings. Deletion is permanent: your bookings, preferences, and personal data will be removed and cannot be recovered. Active Pro subscriptions should be cancelled separately via Stripe before deleting your account.

11. Limitation of Liability

WashQ is provided "as is" without warranties of any kind. We shall not be liable for:

Missed, overlapping, or expired bookings.
Disputes between housemates.
Any damage to clothing or property.
Service interruptions, downtime, or data loss.

Our total liability is limited to the amount you have paid for WashQ Pro in the 12 months preceding the claim, if applicable.

12. Support

For issues, assistance, or to report a problem, contact contact@washq.co.uk.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of WashQ after changes are posted constitutes acceptance of the updated terms.

14. Contact

For any questions about these Terms, contact contact@washq.co.uk.