Privacy Policy

1. Introduction

WashQ is a shared-house scheduling app that helps housemates coordinate washing machine usage fairly and efficiently. This Privacy Policy explains what information we collect through the WashQ web app and the washq.co.uk website, how we use it, and your rights regarding your data.

2. Data We Collect

When you use WashQ, we may collect the following information:

• Name — the display name you choose when creating or joining a house.
• Email address — provided when you sign up with email and password, or shared by Google when you choose Google sign-in. An email is also required to upgrade to WashQ Pro.
• Authentication data — secure password hashes (never your plain password) and session tokens managed by our backend provider. WashQ also supports a soft "guest" mode where you can use a house without a full account.
• House information — the house code you create or join (including via QR code auto-join links), which house you belong to, and your role (creator, admin, or member).
• Booking activity — washing machine bookings you create, including start time, duration, machine, cancellations, and any recurrence pattern (Pro feature).
• Preferences — settings such as theme, time format, notification preferences, and custom timer presets.
• Subscription status — whether you have an active WashQ Pro subscription, managed via Stripe.
• Device & push data — if you enable notifications, we store a per-device push token, a local device identifier, and the platform of the device so we can deliver booking reminders.
• Feedback — any messages you submit through the in-app feedback form, along with your user ID if you are signed in.

3. How We Use Your Data

• Manage and display your bookings on the shared schedule visible to your housemates.
• Show your display name to other house members so they know who has booked the machine.
• Authenticate your account and let you reset your password by email if you forget it.
• Send optional booking reminders, household alerts, and in-app banner notifications.
• Provide and manage WashQ Pro features (recurring bookings, multi-machine support, ad-free experience).
• Respond to feedback and improve the app.

4. Legal Basis for Processing

• Contract — to provide the WashQ service and fulfil user requests.
• Legitimate Interests — to improve, secure, and operate the service.
• Consent — for optional notifications and communications.
• Legal Obligations — where required by applicable law.

5. Data Storage & Security

Your data is stored securely using industry-standard cloud infrastructure with row-level security so members can only access data for their own house. Authentication is handled through secure email-and-password login or Google OAuth. We take reasonable measures to protect your information from unauthorised access, loss, or misuse.

6. Data Retention

We retain account, booking, house, subscription, and notification data while your account remains active. If you delete your account, personal data is deleted or anonymised within 30 days unless we are required to retain certain information for legal, security, fraud prevention, or accounting purposes.

7. International Data Transfers

Some of our service providers may process data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.

8. Third-Party Services

WashQ relies on the following third-party services:

• Supabase — backend provider for account, house, booking, subscription, and device data, plus authentication and server-side functions.
• Firebase (Google) — push notification delivery via Firebase Cloud Messaging on Android.
• Google Sign-In — if you sign in with Google, Google shares your name, email, and profile picture with us.
• Apple Push Notification service (APNs) — used on iOS to deliver push notifications.
• Stripe — handles all WashQ Pro payments securely. We do not see or store your card details.
• Advertising (free tier only) — free users may see occasional ads. Pro subscribers see no ads.

9. Your Rights

• Access your data within the app.
• Update your data in Settings.
• Leave a house and clear associated bookings via Settings.
• Reset your password from the sign-in screen.
• Delete your account using the "Delete Account" option in Settings.
• Cancel your subscription via the Stripe customer portal.
• Object or withdraw consent by disabling notifications at any time.

10. Children's Privacy

WashQ is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.

12. Contact Us

For privacy-related requests, account deletion requests, or questions, contact contact@washq.co.uk.